We believe in our products 100% and we are confident that you'll love them. We back our Ugis with a 30-day 100% satisfaction guarantee and a one year limited replacement warranty should there be any defects in the materials or manufacturing. If you are not happy with your Ugi, send it back for an exchange or a refund.
The DVDs are not refundable, but defective ones will be replaced.
Call or email our Customer Service department for a Return Merchandise Authorization Number (RMA #). We will issue store credit for all exchanges, which may be applied towards a future purchase(s).
Call or email our Customer Service department for a Return Merchandise Authorization Number (RMA #). We do not refund shipping for returns.
Please note: Refunds for non-US credit cards are subject to an exchange rate determined by the credit card holder's issuing bank.
Customer Service Department
(Monday - Friday, 7:00am — 5:00pm PT)
Mad Dogg Athletics Returns Dept.
19803 S. Susana Road, Bldg #4
Rancho Dominguez, CA 90221
Please note the RMA# on your shipment. If possible, secure the product you are returning inside the original shipping container along with all product packaging and a copy of the original Return Merchandise Authorization Sheet.
Ugi Fitness Inc. is not liable for lost items returned without an RMA#.