Returns

We believe in our products 100% and we are confident that you'll love them. We back our Ugis with a 30-day 100% satisfaction guarantee and a one year limited replacement warranty should there be any defects in the materials or manufacturing. If you are not happy with your Ugi, send it back for an exchange or a refund.

The DVDs are not refundable, but defective ones will be replaced.

Exchanges
Call or email our Customer Service department for a Return Merchandise Authorization Number (RMA #). We will issue store credit for all exchanges, which may be applied towards a future purchase(s).

Refunds
Call or email our Customer Service department for a Return Merchandise Authorization Number (RMA #). We do not refund shipping for returns.

Please note: Refunds for non-US credit cards are subject to an exchange rate determined by the credit card holder's issuing bank.

Customer Service Department
(Monday - Friday, 7:00am — 5:00pm PT)
Phone: 1-800-530-3501
Email: customerservice@ugifit.com

Ship item(s)to:
Mad Dogg Athletics Returns Dept.
RMA #
19803 S. Susana Road, Bldg #4
Rancho Dominguez, CA 90221
(1) 800.847.7746

Please note the RMA# on your shipment. If possible, secure the product you are returning inside the original shipping container along with all product packaging and a copy of the original Return Merchandise Authorization Sheet.

Ugi Fitness Inc. is not liable for lost items returned without an RMA#.

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