Customer Service
Phone: 1-800-530-3501
Monday - Friday, 7a.m. - 5 p.m. Pacific Time

Order Confirmation
Ugi® order confirmations are sent out via e-mail. You will receive your order confirmation within 24 hours of placing your order. A shipping confirmation email is sent once your package has shipped from our warehouse. The shipping confirmation may include a tracking number if the carrier provides this service. Please check your spam/junk folders for confirmation emails.

Standard Shipping
Domestic orders placed with Standard Shipping Monday-Friday (excluding holidays and office closures) will arrive within 5-10 business days, pending credit card authorization and verification. Orders going to residential addresses may be delivered on Saturday. 

Standard shipping is not available for Alaska, Hawaii and U.S. territories.

Please allow up to 14 business days for shipments to APO or FPO addresses.

International Shipping - Individual quotes are generated once an order inquiry is submitted online
When shipping outside North America, please keep in mind the additional transit time and fees that may be associated with your country's customs and duties offices. We cannot pre-pay these additional duties or taxes as they are specific to each country and must be paid for by the recipient.  

Ugi will do its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. We thank you in advance for your patience, we know it will be worth the wait!!

Please note: Paypal echeck service may cause a delay with processing your order (approximately 7-10 business days). If you are ordering with expedited shipping (Overnight, 2day or 3day service), we recommend using a credit / debit card to complete the transaction, avoiding long delays. Please contact Customer Service at 800-847-7746 , option1, for additional information.